How it works

1. Tell us what happened

A guided form asks, one section at a time, about:

• the kind of scam and how it started
• what you were told or promised, and why you believed it
• every payment — crypto, bank transfer or card
• how you realised, and what happened after
• who you dealt with: names, numbers, usernames, websites, wallets and bank accounts
• your evidence: screenshots, chats, statements

Write in your own words. Where something important is missing, we ask one or two short, open questions — never questions that put words in your mouth. "I don't know" is always an acceptable answer.

You get a private link so you can stop and come back. Keep it safe: anyone with the link can open your report.

2. We check your payments

For crypto payments, we look up each transaction on the public blockchain — Bitcoin, Ethereum (including tokens like USDT and USDC) and Tron (including USDT). If the date, amount or address you entered doesn't match the blockchain, we show you the difference and ask you to check. We never change your details without telling you.

The payment schedule in your pack uses the blockchain details, not anyone's memory, so the police and exchanges can rely on them.

3. You check your draft statement

We put your answers together as numbered paragraphs, in the first person and in plain language. Software helps with the wording; your name, ID number and contact details are removed before any text is processed. Every paragraph comes from something you told us, and you confirm each one before anything is final.

Anything we couldn't confirm is marked clearly as a note for the investigating officer, rather than guessed.

4. Download your pack

Your pack contains:

• Your draft statement — to read, correct and sign at the police station in front of a commissioner of oaths
• Annexure A: payment schedule — each payment, with the blockchain details where we could check them
• Evidence list — every file you uploaded, with its digital fingerprint (SHA-256)
• A document code — anyone can enter it at /verify to confirm the pack came from this service
• Guidance — opening a case, telling your bank and exchange, and reporting to the FSCA

5. After you report

• A CRYME investigator reviews every report.
• Open a case at your nearest police station and ask for your CAS number. Then add it to your report, so your records are complete.
• If you agreed, the crypto addresses you paid to — never your name or details — are shared with our WatchTower service, which helps exchanges spot and block payments to scammers.
• We don't contact you except by email at the address you gave us, and never to ask for money.