CRYME/Report a crime/For exchanges and banks

For exchanges and banks

Give scammed customers somewhere safe to go

When a customer tells you they've been scammed, send them one link. They leave with a police-ready draft statement, a payment schedule checked against the blockchain, and clear next steps — free, and independent of you.

Join the pilot How referral works
We will never ask you for money, and never ask for your seed phrase, private key or passwords. Anyone who does is not us. How to check it's really us

The problem your support team already knows

Support

You can't investigate every scam

Agents can secure the account and log the report. They can't take the customer through a police statement or explain what happens next.

Police

Customers arrive unprepared

Missing TXIDs, wrong amounts, cropped screenshots. Cases stall before they start, and you get vague requests later.

Second scam

Recovery scammers move in

Within days, distressed customers are offered "recovery" for a fee — often by people using your brand.

What your customer gets

  • A guided, mobile-first report in plain language — about 20–30 minutes
  • A draft police statement built from their own answers, which they check paragraph by paragraph
  • A payment schedule with crypto transactions checked on-chain (Bitcoin, Ethereum and ERC-20 tokens, Tron and TRC-20 USDT), plus their bank payments
  • An evidence list with SHA-256 fingerprints and a verifiable document code
  • South African next steps: their bank, their exchange, SAPS, the FSCA
  • Constant warnings about recovery scams — and a service that never asks them for money

What you get

  • A safe referral path. One link and a ready-made reply for your agents, instead of improvising.
  • Better-quality requests. When police come to you about a case, the TXIDs, addresses and amounts have already been checked against the blockchain, and the pack can be verified with its code.
  • Scam intelligence. With customers' consent, reviewed scam addresses flow into CRYME WatchTower, which your compliance team can use to screen withdrawals.
  • Referral reporting. A monthly count of reports started through your link, by scam type — no personal information.
  • Independence. The service is run by CRYME Blockchain Forensics, not by you. Customers' answers stay private unless they choose to share them.

How referral works

  1. You get your own link — report.cryme.co.za/from/your-name. Customers see a short "Referred by …" note and a link back to your support page.
  2. Your agents share it in the scam or fraud ticket, using the reply below or your own wording.
  3. The customer reports, downloads their pack and opens a case at a police station. A CRYME investigator reviews every report.
  4. You receive monthly referral numbers, and — through WatchTower — the reviewed scam addresses that customers agreed to share.

A reply your agents can use

We're sorry this has happened. Please stop sending any further payments, and don't share your password, PIN or recovery phrase with anyone — including people who offer to return your funds for a fee.

To help you report this to the police, you can use a free, independent service run by CRYME Blockchain Forensics:
https://report.cryme.co.za/from/your-name

It helps you prepare a draft police statement with the details of your transactions, which you can take to any police station to open a case. Once you have a case number (CAS number), please send it to us on this ticket.

Edit it to match your tone. Please don't describe the service as a way of getting funds back — it isn't one.

Where to put the link

  • Your scam and fraud help-centre articles
  • The support macro for "I've been scammed" tickets
  • Emails sent after an account-takeover or fraud case
  • In-app help, next to "Report a problem"

What we ask of you

  • Describe the service as free and independent
  • Never present it as recovering funds
  • Give us your official fraud-reporting channel, so customers' guidance points to the right place
  • Tell us if your support contacts change

For banks, too

Many crypto scam victims pay by EFT — to buy crypto, or straight to a "platform". Customers can record bank payments alongside crypto ones, so the pack shows the whole money trail: from their account, through the exchange, to the scammers' wallets.

Who's behind it

CRYME Blockchain Forensics is a South African blockchain forensics firm, led by Chris du Toit (CFE, CISC) — the first compliance hire at Luno, and the builder of Xapo Bank's anti-financial-crime programme. We investigate crypto fraud for liquidators, law firms and law enforcement, and give expert evidence in South African courts. We built this because so much depends on what happens in the first days after a scam.

Questions from partners

Is this a way to recover funds?

No. It's a reporting and documentation service. We don't recover or freeze funds, and we tell customers so plainly. It helps the people who can act — police, banks and exchanges — act on accurate information.

Does it replace our complaints or fraud process?

No. Customers should still report to you through your normal channels, and we tell them to. This sits alongside your process, for the police side that you can't handle.

Will you contact our customers?

Only the customer can start a report, and we contact them only by email, about their own report. We never market to them and never ask them for money.

What about POPIA?

CRYME Blockchain Forensics is the responsible party for the information customers give us. Sensitive fields and evidence are encrypted. Only scam addresses — no personal information — go to WatchTower, and only with the customer's consent. We don't share customers' reports with referral partners unless the customer chooses to.

What does it cost?

Referral is free, and so is the service for your customers. WatchTower is a separate product for compliance teams — ask us about it.

Which blockchains do you check?

Bitcoin, Ethereum (including ERC-20 tokens such as USDT and USDC) and Tron (including TRC-20 USDT). Payments on other networks and bank payments are still recorded, with the details the customer gives.

Join the pilot

We're starting with a small number of South African exchanges and banks. Tell us who looks after scam reports at your organisation and we'll set up your link.

Email info@cryme.co.za